TERMS AND CONDITIONS

1. THE START OF YOUR MEMBERSHIP

What types of memberships do we have?
MONTH-TO-MONTH UNLIMITED
Ongoing weekly debits of $32.00, with a minimum term of 4 weeks. Payments continue after minimum term until cancelled.

THE DUO
Ongoing weekly debits of $20.00, minimum term of 6 months excluding freeze periods. Payments continue after minimum term until cancelled.  Includes a complimentary Studio Akasa mat.

6-MONTH UNLIMITED
Ongoing weekly debits of $27.00, minimum term of 6 months excluding freeze periods. Payments continue after minimum term until cancelled.  Includes a complimentary Studio Akasa mat.

12-MONTH UNLIMITED
Ongoing weekly debits of $24.00, minimum term of 12 months excluding freeze periods. Payments continue after minimum term until cancelled.

Unlimited member benefits (excluding The Duo)
Studio Akasa members receive unlimited yoga, meditation and mat Pilates classes, 15% off retail, and may bring one friend for free each calendar month. Membership does not include Clinical Pilates, workshops, 90 minute Masterclasses, or other special events.

The Duo member benefits
Studio Akasa The Duo members receive 2 classes  per week of yoga, meditation or mat Pilates, 20% off addition class passes. Membership does not include Clinical Pilates, workshops, 90 minute Masterclasses, or other special events.

Email communications
By signing up to a membership, you agree to receive email communications from Studio Akasa. These communications can be unsubscribed from via the ‘unsubscribe’ button on each email communication.

Can you change your mind?
If you have signed up for a 6 or 12 month contract, you can cancel your agreement during your cooling off period. The cooling off period is 7 days from the date you sign up for your membership. We will then cancel your contract as at the date requested with no further payments to occur and no further access to classes.

This is only applicable for new membership agreements.

Your health and safety is important
On the day you sign your new student questionnaire and each time you visit the studio, you promise us that you know of no medical or other reason why you cannot or should not do active or passive exercise including yoga, Pilates, and any other exercise offered at the studio.

2. DURING YOUR MEMBERSHIP

When do you pay membership fees?
You pay fees for ongoing memberships in advance each week, by direct debit from a bank account or credit card.

How do direct debits work?
We will debit your membership fees from your nominated account or credit card each week.

Please note that:

  • The first debit will come out on the day you sign up for your membership, and subsequent debits every week on the same day.
  • If a direct debit falls on a public holiday or weekend, we will debit your account on the next business day.
  • Debits might take up to 5 days to come out of your account.

Meeting Your Responsibilities
You must make sure:

  • Your account can accept direct debits (your financial institution can confirm this).
  • There is enough money in your account on the payment day and the next 5 days.
  • You tell us if you are transferring or closing your account, at least 48 hours before your next direct debit.
  • You tell us about any changes to your credit card, such as its expiry date or number, at least 48 hours before your next direct debit.
  • If a direct debit fails, your membership (i.e. access to classes) is suspended until the payment is successfully debited.

CAN WE CHANGE YOUR AGREEMENT?
We may sometimes add to, change or remove our terms and conditions. This includes changing our timetable, teachers, and membership fees. Sometimes, we may also close the studio for events or holiday periods. We do not reduce your membership fees because the studio is closed for holidays or events. If we are closing the studio or cancelling any of the scheduled classes, we will let you know by updating our timetable, posting on our Facebook page (www.facebook.com/studioakasa), or sometimes, by emailing you. If we are changing the membership fees, the change will only affect new memberships, and yours will continue at the rate you signed up for.

The most up-to-date terms and conditions always apply. You can find them on our website at www.studioakasa.com.

Can we increase your fees?
We will not increase your fees, for as long as you remain in an ongoing membership the fees will remain at the rate at time of signing.

If you cancel a membership or set it to term, once that term has passed you will need to signup at the current membership rate.

CAN YOU FREEZE YOUR MEMBERSHIP PAYMENTS?
You can freeze your membership for 1 or more weeks, up to a maximum of 12 weeks at a time. You cannot freeze your membership for a partial week.

Freeze requests must be emailed to hello@studioakasa.com. A verbal request to freeze your membership does not guarantee that the freeze will take place.

Please note that if you are within your minimum term, any time freezes are not counted in the minimum term for your contract.

Extended Freeze

You can freeze your membership for longer than than 12 weeks for travel, medical or bankruptcy reasons. However, we must be satisfied by your supporting documents, such as a certificate from a medical practitioner stating you are unable to exercise.

If you have a medical reason or become bankrupt, we will not charge you for this freeze to allow you time to recover.

Understanding the Conditions

Before freezing your membership, you must make sure your fees are up to date and you don’t owe us any money.

Note that we cannot backdate any freeze.

Your membership card

Your membership card is your property, but it cannot be shared with others. You cannot lend your card or allow anyone else to use it.

If you lose or damage your card, we will give you a replacement free of charge.

3. ENDING YOUR MEMBERSHIP

HOW CAN YOU CANCEL YOUR MEMBERSHIP?
Cancelling your membership
You can ask to cancel your membership by writing to us at hello@studioakasa.com. Verbally requesting a cancellation does not guarantee that it will be done. When you cancel, you must pay us any outstanding fees.

Cancelling your membership after the minimum term
Once the minimum term of your membership expires, you or we may cancel your membership.

Giving us notice
You must give us 7 days’ notice to cancel. We count this period from the date of your written request received via email to hello@studioakasa.com.

To ensure your direct debit does not continue past your minimum term, you must give us at least 30 days notice within this term.

You cannot freeze your membership payments during the notice period.

CAN YOU CANCEL DURING THE MINIMUM TERM?
Cancelling without paying out your agreement
You can cancel your membership if time freeze is not suitable during the minimum term if:

  • You are sick or incapacitated – you must show us a certificate from a qualified medical practitioner stating that you cannot exercise for the rest of your term.
  • You are bankrupt–you must show us supporting documents.
  • We will not charge you an exit fee in these cases.

We will charge an exit fee of $150 in all other cases to cancel within minimum term.

Transferring your membership to another person
You can transfer your membership to another person (transferee) within the minimum term of your agreement so long as the transferee:

  • Is not currently a member.
  • Meets the requirements of health and fitness.
  • The transfer is effective only after the transferee has completed the sign-up process.

 

QUESTIONS?

Email us at hello@studioakasa.com with any questions, feedback, or concerns. We always love to hear from you!